Politique de remboursement

Important Notice: Only US orders are eligible for return services, we are not accepting returns for orders that are shipped to customers outside the US at this time.

We want you to love your purchase. If you are not perfectly satisfied, we accept returns within 7 days of delivery.

  • Items must be in their original, unworn condition with tags attached.

  • Please note that customers are responsible for the cost of return shipping labels.

  • To initiate a return, please contact our support team with your order number.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind. 

To start a return, you can contact us at sales@baedesauboutique.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping unless the item is defective or incorrect. We do not offer refunds for delays caused by shipping carriers.

If it is a split package order, it will start from the time of the final package delivery date and time.

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow 5 - 7 business days from the day we receive the returned package to process.
  • We will email you after return has been processed to confirm what has been done.


You can always contact us for any return question at sales@baedesauboutique.com


Damages and issues

If your order arrives damaged or incorrect, contact us within 7 days with photos. 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@baedesauboutique.com